Return Policy

Refund Policy

At The Pawzio, we want you and your pets to be 100% happy with your purchase. If for any reason you are not satisfied, we offer a simple and fair refund process.

How to Request a Refund:

  • You may request a refund within 14 days of receiving your order.

  • Items must be unused, in original condition, or damaged/defective.

  • Contact us at contactpawzio@gmail.com to start the refund process.

Processing Time:

  • Once we receive your refund request, we will review it within 1–2 business days.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

Exclusions:

  • Customized or personalized items are not eligible for a refund unless defective.

We are committed to making your shopping experience safe, reliable, and worry-free. Your satisfaction is our priority!